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Salesforce Service-Cloud-Consultant certification exam is designed for professionals who have expertise in the Salesforce service cloud platform. Salesforce Certified Service cloud consultant certification validates the skills and knowledge required to design and implement Salesforce service cloud solutions that meet customer requirements. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and costs $200 for registration.

Salesforce Certified Service cloud consultant Sample Questions (Q183-Q188):

NEW QUESTION # 183
Cloud Kicks is migrating its knowledge base from Classis Knowledge into Lightning Knowledge. After the migration, an integration process that manages the articles' lifesycles by archieving deleting articles of a certain designation now fails.
What are two reasons the integration is fading?
Choose 2 answers

A. Only Published articles are available in the API.
B. URL formats for articles drffer between Classic and Lightning Knowledge.
C. After the migration, an integration process that manages the articles' lifecyde by archiving and
D. Users must have Modify AM permission to delete archived articles.
E. The Amde Type field is no longer accessible via SOQi or the API.

Answer: B,D

Explanation:
These are two reasons why the integration is failing after migrating from Classic Knowledge to Lightning Knowledge. The URL formats for articles change when migrating from Classic Knowledge to Lightning Knowledge, so any integration that relies on URLs needs to be updated accordingly. Also, users need to have Modify All permission on the article type object to delete archived articles in Lightning Knowledge, whereas in Classic Knowledge they only needed Delete permission on the article type object. Verified References: :
URL Formats for Articles Change When Migrating from Classic Knowledge to Lightning Knowledge : Delete Archived Articles in Lightning Knowledge

NEW QUESTION # 184
A company provides customer support for new products and for routine maintenance of existing products.
These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose
2 answers

A. Support Types
B. Record Types
C. Approval Processes
D. Support Processes

Answer: B,D

NEW QUESTION # 185
Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent
chats from customers. However, it is important that contact center managers monitor the chat sessions to
ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?

A. Configure the SOS snap-in for the Lightning Service Console.
B. Add the Live Agent Component to the Utility bar.
C. Configure Omni-Channel Supervisor tab and 3rd party access.
D. Configure Live Agent Supervisor tab and Whisper Messages.

Answer: D

NEW QUESTION # 186
Universal Containers (UC) wants to allow customers to submit cases through its corporate website. UC wants to avoid a large volume of invalid cases.
Which tool should the consultant use to meet the requirements?

A. Web-to-Case
B. On-Demand Email-to-Case
C. AppExchange Package

Answer: A

Explanation:
Comprehensive and Detailed Explanation:
Web-to-Caseis a Salesforce feature that enables organizations to gather customer support requests directly from their company's website and automatically generate new cases. To minimize invalid case submissions, Web-to-Case forms can include validation rules and reCAPTCHA verification.
From Salesforce Help:
"Gather customer support requests directly from your company's website and automatically generate new cases with Web-to-Case."
-Turn On and Customize Web-to-Case
Implementing Web-to-Case with appropriate validation measures ensures that only valid and complete cases are submitted, enhancing the efficiency of the support process.

NEW QUESTION # 187
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case
comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?

A. Create a custom report
B. Create a custom related list on the case
C. Create a custom view on the Case tab
D. Create a custom Visualforce page

Answer: B

NEW QUESTION # 188
......

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